Send an email to our customer support team. Our agents are happy to help!

Eventtrix

What courses do you offer?

Can I see the course syllabus?

Do I need prior knowledge of the subject to take a course?

Are your courses accredited?

What is the course format?

What is the process for taking a course?

Who designed the course?

About the course

Do I need to download any special software?

Do I need to purchase additional materials?

How is the course evaluated?

What support will I receive during the course?

How long will it take to complete the course?

What is the course schedule?

Getting Started

I can’t find my voucher code. How do I redeem my voucher?

I have a voucher code. How do I redeem my voucher?

My course offer includes a Proof of Completion, how can I get it?

Using Vouchers

Why do I have to save course pages?

Checking and Completing Your Course Progress: A Guide

Retaking a Failed Exam: A Step-by-Step Guide

How do I take my exams?

How can I adjust the speed of the course videos?

What are my final grades?

Where can I find the Resit button?

Can I resit some exams to improve my course score?

How do I check my exam results?

Can I print the course materials?

Will I be able to access my course materials after my course expires?

How do I extend my course?

Can I pause the course?

During the Course

How can I login to my account?

I have forgotten my password

How do I change my password?

I’m having trouble logging in to my account.

How can I update the name in my student account?

Can I unsubscribe from marketing emails?

Your Student Account

What types of certificates/letters are available?

Why won’t the system allow me to apply for my certificate?

I have ordered one of the documents. When will I receive it?

I have pre-ordered the ICOES Hard Copy Certificate and have now completed my course. When will I receive it?

When will my ICOES certificate be delivered?

How can I verify my certificate of course completion?

I have ordered the ICOES Digital Certificate. When will I receive it?

Certificates

Will I have access to all future courses as well?

Is this a one-time payment?

Can I still get certificates when I complete my courses?

What is the refund policy?

What subjects are covered in the courses?

Access to All Courses

All articles

Categories

About the course

Getting Started

Using Vouchers

During the Course

Your Student Account

Certificates

Access to All Courses